Bellamy's Ski Haus ("we," "us," or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.
1. Information We Collect
When you make a reservation or contact us, we may collect:
- Full name
- Email address
- Phone number
- Arrival and departure dates
- Number of guests
- Payment information (processed securely by Hostaway and their payment partners — we do not store card details)
We also collect standard website usage data such as pages visited, browser type, and IP address through server logs.
2. How We Use Your Information
- To process and manage your reservation
- To communicate with you about your stay (confirmation, check-in instructions, etc.)
- To respond to inquiries submitted via our contact form
- To send review requests following your stay
- To comply with legal obligations (tax records, etc.)
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Third-Party Services
We use the following third-party services to operate our booking platform:
- Hostaway — reservation management and guest portal (payment processing). Hostaway's privacy policy applies to data processed through their platform.
- Google Fonts — font delivery (no personal data collected).
4. Data Retention
We retain reservation records for a minimum of 5 years to comply with tax and business record requirements. Contact form inquiries are retained for up to 12 months.
5. Security
We use industry-standard security measures including HTTPS encryption for all data transmitted through our website. Payment information is handled entirely by Hostaway's PCI-compliant payment infrastructure — we never see or store your card details.
6. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of any marketing communications
To exercise any of these rights, contact us at the information below.
7. Cookies
Our website does not use tracking or advertising cookies. We use only essential session data necessary for the booking process to function.
8. Changes to This Policy
We may update this policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
- 📍 Bellamy's Ski Haus, 1301 E Main Street, Red River, NM 87558
- 📞 936-525-8248